Refund Policy
Effective date: August 16, 2026
Overview
This Refund Policy explains when a purchase on Seadanse can be refunded, when it cannot, and what happens to credits when a render fails. It forms part of our Terms of Service.
The Service is metered in credits, and credits are usable the moment they land in your balance. That is why a refund depends on two things: how long ago you paid, and how many of the credits you have already spent.
Failed renders are not a refund case
If a render fails — on our side, or at the model provider — the credits held for it are released back to your balance automatically. Nothing is charged, and you do not need to contact us.
You only need this policy for money you have paid us, not for credits a failed render did not consume.
Subscriptions
A subscription payment can be refunded if both of the following are true:
- You ask within 3 days of the charge, and
- You have spent no more than 150 subscription credits from that billing cycle.
150 credits is roughly one short render, which is enough to see whether the Service does what you need. Past that the credits have been consumed as compute we have already paid for, so the payment is final.
This applies to the first charge of a plan and to a renewal charge alike, and to monthly and annual plans alike.
Not refundable:
- A renewal you meant to cancel but did not cancel before the billing date. Cancel from your billing settings before the next billing date — cancelling afterwards stops the following period, not the one already charged.
- Unused time when you cancel mid-cycle. Your plan stays active to the end of the period you paid for; we do not prorate.
- A downgrade mid-cycle.
- A cycle in which you spent more than 150 subscription credits, however early in the cycle you spent them.
Top-up credit packs
Top-up packs are not refundable. They are priced below the per-credit rate of a subscription precisely because they are a final sale, they never expire within their 365-day validity, and they are spendable in full the second they are purchased.
Buy the smallest pack first if you are unsure.
Free credits
Sign-up credits and any credits granted as a promotion have no cash value, are not refundable, and cannot be exchanged for cash or for paid credits. We may revoke them where we detect duplicate accounts, automated sign-ups or other abuse.
Accounts terminated for a policy breach
If we terminate an account for a breach of our Terms of Service, the remaining credits on it are forfeited and payments are not refunded.
How to request a refund
- Email [email protected] from the address on your account.
- Include the date of the charge, the amount, and the Stripe receipt number if you have it.
- Tell us briefly why you are asking.
We reply to refund requests within 3 business days. Approved refunds are returned to the original payment method and typically appear within 5–10 business days, depending on your bank.
An approved refund may be reduced by a processing fee of up to 6% of the original payment, covering the payment-processor fee we do not get back on a refunded charge.
When a subscription payment is refunded, the credits from that cycle are removed from your balance and the plan ends immediately.
Chargebacks
If you dispute a charge with your bank instead of contacting us, we suspend the account while the dispute runs. Please write to [email protected] first — a refund we approve directly is faster than a chargeback, and it keeps your account open.
Statutory rights
Nothing in this policy limits rights you have under the consumer law that applies to you. If that law gives you a stronger right than this policy does, that law wins.
Changes to this policy
We may update this Refund Policy. The effective date at the top of this page shows when the current version took effect, and the version in force when you paid is the one that governs that payment.